1. Physiotherapy

A. Is physiotherapy same as massage?

 No. Physiotherapy follows a scientific approach towards solving problems. While the treatment might involve a few massage-like techniques, these are absolutely anatomically inclined.

B. How much will each physiotherapy session cost?

The cost per session varies depending on the patient’s need and treatment plan.

C. Do you have a local center for physiotherapy treatment?

Yes. You can also come to our center as per your convenience.

D. What will be the duration of each session?

The maximum duration of each session is 1 hour.

E. Will the physiotherapist visit me on weekends?

Yes. Our expert will visit you on weekdays or weekends on timings that are comfortable for you.


2. Nursing

A. What are the things that a Mero Hospital nurse would do?

Mero Hospital trained nurse can assist you with post-surgical care, tracheostomy, urine catheterization, suture removal, wound care, injections, and oxygen administration, IV infusion and more.

BHow often a nurse will visit me?

The frequency of nursing visits varies depending on the patient’s needs and treatment plan.

C. Can I avail 12-hr or 24-hr nursing service?

Yes, we offer 12-hr and 24-hr nursing service at home for patients in need.

D. How qualified are nurses from  Mero Hospital?

All Mero Hospital nurses are professionally trained and certified. Also, most of our nurses have ICU experience.

3. Trained Attendants

A. What are the things that a Mero Hospital's attendant would do?

Mero Hospital trained attendants will help you with administering oral medication, managing feeding tubes, assistance in ambulation, monitoring vitals or patients, personal grooming for the patient and more.

B. Will the trained attendant wash clothes and utensils for the family?

No, our attendant will only help with the daily assistance for the patient and other activities of the patient.

C. Are Mero Hospital's trained attendants medically qualified?

No, our trained attendants are not medical professionals. However, we do train our attendants for daily living assistance and basic medical assistance like vital check and medicine administration.

D. Are Mero Hospital's trained attendants reliable?

Yes, we do a complete background check of our attendants before recruiting. Also, we provide them with thorough training prior to appointing them to a patient.

E. How long will a trained attendant stay at my home?

You can avail long term or short term care for your loved one. You can opt for 12-hr or 24-hr trained attendant service as per need.


4. Doctors

A. How often a Mero Hospital doctor will visit me?

The frequency of doctor visits varies depending on the patient’s needs and treatment plan.

B. Do I get a complementary doctor visit along with other services from Mero Hospital?

Yes. Depending on the patient’s need, you will get complimentary doctor visits with our care+ packages and nursing services.

C. Are the services supervised by someone?

Every doctor at Mero Hospital is supervised by a specialist MD-level doctor.

D. Are Mero Hospital's doctors reliable?

Yes. Our doctors have more than 4 years of clinical experience on an average

5. Medical Equipment

A. How can I rent medical equipment?

To rent a medical equipment, you can either book online or via email (Email: care@merohospital.com) or over a call (Call: 9801819111)

B. What are the types of equipment available at Mero Hospital?

Mero Hospital offers a wide range of medical equipments including beds & mattresses, cardiac range, mobility range, and respiratory range equipments. 

C. Is there a minimum period of equipment renting?

You can rent equipment on monthly basis. However, we do ensure flexibility on-need basis.

D. Can I purchase equipment from Mero Hospital?

Yes, you can also purchase medical equipment from Mero Hospital.

E. Do I need to collect the medical equipment from Mero Hospital?

Mero Hospital will home deliver the medical equipment to your doorstep.



6. Lab Tests

A. How do I avail lab test at home from Mero Hospital?

To book a test, you can either book online (Visit: http://merohospital.com/lab ) , via email (Email: care@merohospital.com) or over a call (Call: 980-1819-111).

B. What are the health tests that Mero Hospital do at home?

Mero Hospital offers a wide range of routine blood tests and health packages. To view the entire catalog of lab tests at home, visit http://merohospital.com/lab 

C. How will I receive my reports?

Your reports will be delivered to you via email.

D. Can I avail multiple lab tests at home?

Yes, you can avail one or more lab tests at home as per need. You can also take our health packages comprising of specific tests.

7. Care+ Packages

A. What are care+ packages?

Care+ packages are customized bundle of offerings for different needs like Care+ palliative for palliative care, Care+ ortho for ortho patients, Kanga & Roo for mother and baby care etc.

B. What are the offerings within a care+ package?

Through our care+ package, you can avail nursing attendant service, nurse visits, doctor visits, physiotherapy, equipment rentals and more. We also give customized plans for those with a need.

8. General

A. Does Mero Hospital have local centre?

Yes, Mero Hospital have a local centre and also delivered health care services at your home. Our physiotherapists, attendants, nurses, and doctors visit you at your doorstep.

B. How can I keep a track of my appointments with Mero Hospital?

You can log in to your Mero Hospital account with your Mero Hospital ID and access all the appointments and other details online.

C. What is a Mero Hospital Id?

Every visitor in Mero Hospital is registered with a unique Mero Hospital Id, which needs to be used in all communications with Mero Hospital. After registering with Mero Hospital, you will receive your Mero Hospital Id via email.

D. How do I rely on Mero Hospital?

Mero Hospital has served to more than 100+ customers across Nepal and has experienced clinicians.  We are also the home care partner for leading hospitals. You can also read Mero Hospital to take a second opinion on us.

E. How do I reach out to Mero Hospital when there is a service-related issue/query?

For any service support, you can reach out to us at care@merohospital.com or Call 980-1819-111.